Based in Palm Bay, FL, I help insurance organizations streamline operations and build efficiencies across underwriting, claims, and servicing — AI included — and write on AI and industry trends along the way. When the day is done, I turn to women's contemporary fiction.
I've spent my career inside insurance operations — claims, underwriting, BPO — and now help insurance organizations streamline processes and build efficiencies, bringing in AI where it earns its place. I also write on AI and industry trends.
See my background → What I writeStories that started as something to keep me busy between job applications, and turned into something I genuinely enjoy.
Browse books →I help insurance organizations simplify how they operate — redesigning underwriting, claims, and servicing workflows, cutting friction from vendor and BPO relationships, and bringing in AI only where it genuinely helps. The goal is real efficiency, not just new technology.
Identifying where processes create friction and redesigning the workflows that remove it — AI-enabled or not.
Streamlining day-to-day underwriting and servicing work so technology supports the job instead of adding to it.
Guiding teams through BPO strategy, vendor governance, and change management as processes evolve.
Co-authored with a former Roots Automation colleague — [where you publish, or what topics you write about most].
I write women's contemporary fiction. It started as something to keep me busy between job applications, and turned into something I enjoy doing. I try to write about topics I enjoy, or ones I know aren't widely addressed.
Some journeys find you exactly when you need them. Published August 2026.
Available in paperback and Kindle
View on Amazon →[One or two sentence description or hook, once you're ready to share.]
[Optional one-line intro — book talk, behind-the-scenes, readings, wherever your videos live.]
Watch All My Videos[A short intro — family, travel, the beach, whatever fills the frame when you're not writing or working. A line or two of context is plenty.]
Most people don't expect the two to go together. Here's the short version of how they do.
I started in insurance as a clerical worker in a claims department — a young mom who needed a job that worked. From there I worked my way up through claims, underwriting, and operations roles across both P&C and E&S carriers, eventually making the jump to Roots Automation to understand, firsthand, how AI actually fits into insurance operations.
In April 2026, I was laid off from Roots due to redundancy. Job hunting takes about 40 hours a week, but I've never been someone who can sit still. So I partnered with a former Roots colleague to co-author insurance thought leadership blogs, and I started writing fiction. My first novel, Touring with the Island Boy, came out in August 2026. The next one is already underway.
"This layoff taught me something about myself: I'm a worker. I like staying busy, and I always will."
If you're looking for someone who can bring real operational depth to an AI or transformation role — or you just want to talk books — I'd love to hear from you.